Self Service

Platform

April - September (2023)

Overview:

Tools

Internal software, designed for AdventHealth employees and contractors, serves as initiation and administration of user profiles, password management, and two-factor authentication setup.

Method Overview

User Testing
Survey Data
Interviews
UX Copywriting

Prototyping
Private Labeling
Animation

Problem

Emails frequently go unnoticed or get lost in the shuffle
Passwords criteria is confusing and messy
Setting up 2 factor authentication is confusing
Critical information often lacks the necessary emphasis

Solution

Rather than isolating each section as individual steps with the sole aim of extracting specific information, our approach involved interconnecting each stage of the process.

By considering the entire user experience, we diligently designed each process to inform and enrich the subsequent one, creating a more cohesive and seamless journey.